Position Overview:
Are you a people-oriented professional with excellent communication skills and a passion for delivering outstanding customer experiences? Do you enjoy problem-solving, coordinating with different teams, and building strong client relationships?
Join our growing team as a Junior Account Coordinator and play a key role in ensuring a seamless and positive experience for our property owners after the purchase of their home.
Key Responsibilities:
- Serve as the primary point of contact for customers following the completion of their property purchase.
- Handle customer inquiries related to property features, warranties, and after-sales services with professionalism and care.
- Investigate issues, coordinate with internal departments, and ensure timely and effective resolutions.
- Monitor and follow up on customer requests to maintain high levels of satisfaction.
- Build strong relationships with customers through exceptional communication and support.
- Prepare reports and updates for Management regarding customer requests, progress, and resolutions.
Qualifications & Skills:
- Bachelor’s degree in communications, Interior Design, Business Administration, or a related field.
- Excellent verbal and written communication skills.
- Strong organizational and time-management abilities.
- Ability to multitask and thrive in a fast-paced environment.
- Proficiency in Microsoft Office applications.
- A positive attitude, strong customer service mindset, and attention to detail.
Benefits:
- 24 Days Annual Leave
- Provident Fund upon successful completion of the probation period
- Collaborative, supportive, and friendly work environment
- Ongoing learning and professional development opportunities
- Career growth within a dynamic and expanding organization
